Refund Policy

At IB Media, we value transparency, fairness, and accountability. This policy explains when refunds apply and how they work.

72-Hour Delivery Guarantee (Primary Refund Clause)

We guarantee delivery of your clothing brand website within 72 hours once all required information has been received and approved.

If we fail to deliver your website within 72 hours, you are entitled to compensation of ₦10,000 for every additional hour beyond the deadline.
This compensation applies only after the initial 72 hours have passed.
Compensation continues until the website is delivered live.

This guarantee applies only if:

All required brand assets (logo, products, content, approvals) were provided on time.
There are no delays caused by late feedback, missing information, or change requests from the client.

Due to the nature of digital services:

No full refunds are issued once website development has started.
If work has not yet started, and a refund request is made within 24 hours of payment, a partial refund may be considered after deducting processing fees.
Once design, development, or setup work has begun, payments are non-refundable.

Payments made under discounts, giveaways, or promotional offers (including 50% discounts and holiday promotions) are non-refundable.
Giveaway entries and consultation calls are free and therefore not refundable.

Payments for ads setup, management, or consultations are non-refundable once service has started.
IB Media does not guarantee sales, revenue, or ad performance, as results depend on multiple factors beyond our control (product quality, pricing, demand, customer behavior, etc.).

Refunds and guarantees do not apply if delays are caused by:

In rare cases, IB Media may issue a partial refund at its discretion if:

All decisions in such cases are final.

If you have questions about this policy or need clarification, please contact us through the official IB Media communication channels.